We started Loam because we were tired of watching boards win and clients lose. So we built the agency we wished we'd been hired by.
Every agency we came from talked about client success in every pitch deck, then made every real decision for a board or a private equity owner who never met the client.
Scope got padded to hit utilization numbers. Junior staff got put on accounts they weren't ready for because it was cheaper. Work that wasn't actually in the client's interest shipped anyway, because someone upstream needed the quarter to look a certain way.
None of that is a secret in this industry. Most people in it have some version of this story. We just decided to stop being part of it.
Not values on a wall. These are the things that actually shape how we work and who we take on as clients.
There's no board and no private equity owner deciding what's best for you. If the honest answer is "don't spend the money," that's what we'll say.
We don't staff projects in a way that burns out our team, and we won't sell you a timeline that burns out yours. A sustainable pace produces better work than a heroic one.
Accessibility and inclusive design aren't a feature we upsell. They're the default, because the internet should work for everyone using it, not just the easiest 80% to design for.
Real data privacy, honest security practices, and treating everyone (clients, our team, the people who end up using what we build) like people, not line items.
The people doing the work own the company, so no shareholder decides your project.
Most of Loam is owned by women, not by outside investors or a holding company.
A team and a workplace where everyone can be themselves, at work and with clients.